Terms and Conditions

Cae Du Terms & Conditions

Company Registration Number: 02763448

These terms and conditions are designed to ensure each guest enjoys a relaxed, safe, and thoroughly enjoyable time at Cae Du. By placing a booking, you confirm your acceptance of these terms in full. We look forward to welcoming you!

1. Access to the Site

Entrance Hours: You may enter the site from 13:30pm to 8:00pm on your arrival day to check in. Outside of these times, please arrange in advance.
Customer Barrier: To preserve nighttime tranquillity, our entrance barrier closes at 10:30pm. It will reopen again at 7:30am the following morning.
Exiting Anytime: The exit barrier remains open at all hours to allow guests to leave the site even after check-in hours.

2. Ball Games & Frisbees

For safety and noise control, ball games and frisbees are not permitted near pitches or communal areas.
A dedicated Family Zone is available for these activities, clearly marked on the site map and located away from camping units.

3. Bins & Recycling

Please help us keep the park clean and eco-friendly by using the bins provided for general waste and recycling.
Carry rubbish to the nearest bin if one is not within easy reach and keep your pitch tidy throughout your stay.

4. Bookings

Deposit Required: A £50 non-refundable deposit is needed to secure any booking.
Balance Due: Remaining payments are due 28 days prior to arrival. If not received, we may release your pitch with no refund.
Pitch Requests: We welcome requests for specific pitches. While we'll do our best to honour them, availability and pre-allocation mean these cannot be guaranteed.
Responsibility: The individual making the booking must be over 18 and is responsible for all members of their party.
Unit & Party Limits: Only one sleeping unit per pitch is allowed. Maximum of 4 people per pitch. Additional pitches are required for larger parties.
Accuracy of Information: Please provide accurate details of your unit size and planned number of occupants to ensure proper pitch allocation.
Non-Transferable Bookings: All monies paid are non-transferable and non-refundable for any reason.

5. Pitching Details

Reception will guide you to your assigned pitch on arrival. Please pitch precisely as directed to maintain fire breaks and guest privacy across pitches.
Structures, including awnings and gazebos, must remain within your allocated space and not encroach on neighbours.
On grass pitches, a breathable groundsheet is required to protect the turf.
Using electricity to charge vehicles is strictly prohibited.
You’re responsible for the safety and suitability of all your electrical appliances; Cae Du cannot accept liability for fault or damage.

6. Fires & BBQs

BBQs (on stands) and raised firepits (available to hire) are allowed as long as they leave no scorch marks on the grass.
Open fires or direct ground fires are prohibited to protect the environment.
Please ensure all embers and BBQ residues are fully cooled before disposing them in bins designated ‘BBQ’.
Fire pit hire and firewood purchases are available between 9:30am and 5pm from reception (no rentals after 5pm).
Fire extinguishers are located throughout the site—please position your BBQ a safe distance from your unit and supervise at all times.

7. Check-In & Check-Out

Check-in is open daily from 13:30pm to 8:00pm. Contact us if you anticipate arriving later.
Camping/Touring visitors should check out by 11:00am.
A late check-out option is available until 5:00pm for £20, subject to availability—please arrange this on departure morning.
For rentals (e.g. shepherd huts), check-in is from 4:00pm, and check-out is by 10:00am.

8. Booking Amendments

With at least 14 days’ notice, we may accommodate date changes—subject to availability.
A £10 administration fee applies per booking amendment.
If no alternative is available, cancellations incur no refund.

9. Cancellations & Force Majeure

All deposits and payments are fully non-refundable, under any circumstances.
Cancellations must be phoned through immediately, then confirmed in writing.
We are not liable for circumstances beyond our control (“Force Majeure”)—including, but not limited to: severe weather, flooding, health epidemics, industrial action, or regulatory restrictions.
We recommend comprehensive travel insurance to protect your reservation and travel plans.

10. Children

Young visitors must be supervised at all times by a responsible adult—particularly in play areas, near the stream, and on park pathways.
Please foster respect for our environment by prohibiting climbing on trees or damage to gardens and wildlife.

11. Guest Conduct

We aim to maintain a peaceful atmosphere—please treat fellow guests and staff with courtesy.
Discourteous, loud, or abusive behaviour may result in immediate eviction, without refund.
Staff members are present to address concerns and preserve the guest environment.

12. Noise Policy

Please keep sound levels moderate throughout your stay.
After 9:30pm, music and electronics should be turned off to preserve rest and relaxation for others.

13. Day Visitors

Day visitors are welcome but must register at reception on arrival to ensure the site remains monitored and guests are informed.

14. Dogs & Pets

Dogs must always be on a lead and under control.
Please clean up after your dog immediately and place waste in bins located around the site.
Dogs must not be left unattended or allowed to bark persistently—it must not disturb other guests.

15. Group Bookings

Cae Du does not permit large group bookings beyond four individuals per pitch.
For groups with more than four people or requests for multiple pitches, you must contact us in advance at 01766 890660.
Unapproved or walk-in group arrangements will be refused entry.

16. Prohibited Items

For safety and harmony, flags, drones, electric scooters, segways, hoverboards, and similar devices are not allowed anywhere on the park.

17. Vehicle Use & Speed Limit

A strict 5mph speed limit applies across the entire site.
Drivers must hold valid licenses and insurance.
No EV charging from site electricity supply. Vehicles needing charge must use public stations outside the park.

18. Washing-Up & Laundry

Dishwashing is permitted only in designated washing areas—not in toilets or launderette sinks.
Clothes should be washed and dried exclusively in the launderette.
Bringing your own washing lines or rotary dryers onto pitches is not permitted.

19. Smoking & Vaping

Smoking and vaping are strictly prohibited within any buildings or accommodation units—including huts and communal shelters.

20. Personal Liability

Cae Du and staff are not responsible for any injury, theft, loss, or damage to person or property—including vehicles and tents.
Lost property may be returned after departure if postage is prepaid.

21. Governing Law & Jurisdiction

These terms are governed by the laws of England and Wales.
Any disputes arising from your stay or these terms will be resolved under the exclusive jurisdiction of the courts of England and Wales.
Booking or staying at Cae Du constitutes acceptance of these legal terms and conditions.

Cae Du reserves the right to update or amend these Terms & Conditions at any time—without notice. The most current version will always be available on our website and at reception.

📍 Cae Du Caravan & Camping Park
📞01766 890660