Privacy Policy

Operated by M Roberts & Sons Ltd
Company Registration Number: 02763448
Website: www.caeducampsite.co.uk
Last Updated: 23 October 2026

1. Introduction

At Cae Du Campsite, we respect your privacy and are committed to keeping your personal information safe.

This Privacy Policy explains what information we collect, how we use it, who we share it with and your rights under UK data protection law.

We follow the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other relevant privacy legislation.

This policy applies to customers who visit our website, make bookings online or through third-party booking platforms, contact us directly or stay at our campsite.

2. Who Is Responsible for Your Information?

Cae Du Campsite is operated by:

M Roberts & Sons Ltd
The Old Coal Yard
Pwllheli, Gwynedd
LL53 5YT

M Roberts & Sons Ltd is the Data Controller for customer information used to operate Cae Du Campsite.

This means we are responsible for how we collect, use and protect your personal information.

3. What Information Do We Collect?

When you make a booking, contact us or use our website, we may collect:

Your name, address, email address and telephone number.
Your booking details, including arrival and departure dates.
The number of adults and children staying.
Your pitch type and camping unit details.
Vehicle registration details where required.
Details of dogs and any additional booking extras.
Payment amounts, transaction references and payment status.
Previous bookings, cancellations and amendments.
Messages, enquiries and feedback you send us.
Technical website information, such as IP addresses, browser information and cookies.

We only collect information needed to manage our business, provide our services or meet our legal obligations.

4. How Do We Collect Your Information?

We receive information when you:

Book directly through our website.
Contact us by telephone or email.
Make a booking at reception.
Book through third-party platforms, including Pitchup.com and Campsites.co.uk.
Make a payment or request a refund.
Contact us with an enquiry, complaint or feedback.
Visit or use our website.

Where you book through another booking platform, we receive the information needed to manage your reservation.

5. How Do We Use Your Information?

We use your personal information to:

Process and confirm bookings.
Allocate and manage pitches.
Collect deposits and balance payments.
Send booking confirmations, reminders and arrival information.
Contact you about changes to your booking.
Process cancellations, transfers and refunds.
Respond to enquiries and complaints.
Keep our website and booking systems operating securely.
Meet our legal, tax and accounting obligations.
Improve our campsite and customer service.
Send relevant offers and campsite updates where permitted by law.

Our legal reasons for using your information are:

Contract: To manage and provide the holiday you have booked.
Legal obligation: To meet accounting, tax and other legal requirements.
Legitimate interests: To operate and improve our business, support customers, prevent fraud and keep our systems secure.
Consent: Where required, such as for certain marketing communications and optional website cookies.

You do not need to agree to marketing to make a booking with us.

6. Our Booking System – GemaPark

We use GemaPark as our online booking platform, which is embedded directly into our website.

When you make a booking through www.caeducampsite.co.uk, GemaPark collects and processes the information needed to complete and manage your reservation.

This includes:

Your personal and contact details.
Your booking dates and pitch details.
The number of guests and any additional extras.
Booking confirmations, amendments and cancellations.
Payment status and transaction references.

GemaPark allows our authorised staff to manage bookings and provide customer support.

We use GemaPark to process booking information on our behalf under appropriate data protection arrangements.

7. How Your Payments Are Processed

To process online payments securely, we use the following services:

Judopay: Our payment gateway, which securely processes online card payments made through our booking system.
Worldpay: Our merchant bank/payment acquiring provider, which handles the authorisation and settlement of card transactions.

When you make a payment, relevant payment details are securely processed through these providers.

Cae Du Campsite receives information such as the payment amount, transaction reference and confirmation of whether a payment has been successful.

We do not store full payment card numbers or card security codes in our campsite booking records.

Judopay and Worldpay may process and retain certain information to complete payments, prevent fraud and meet their legal or regulatory obligations.

You can read more about their privacy practices here:

Judopay: https://www.judopay.com/privacy-notice/privacy-policy
Worldpay: https://privacy.worldpay.com/

8. Third-Party Booking Platforms

We also accept bookings through third-party platforms, including:

Pitchup.com
Campsites.co.uk

When you book through one of these websites, the platform collects your information under its own Privacy Policy.

The booking platform shares the relevant details with Cae Du Campsite so we can manage your stay.

We use this information to:

Confirm and manage your booking.
Allocate your pitch.
Contact you about your stay.
Process relevant booking changes or cancellations.
Meet our legal obligations.

Each booking platform is responsible for its own collection and handling of personal information.

We recommend reviewing the Privacy Policy of the booking platform you use.

9. Who Do We Share Your Information With?

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where necessary to operate our business, including:

GemaPark, to manage campsite bookings.
Judopay, to process card payments.
Worldpay, to manage merchant payment transactions.
Pitchup.com and Campsites.co.uk, where necessary to manage bookings made through those platforms.
Website hosting, email and IT support providers.
Accountants, professional advisers and insurers where required.
Banks and payment services.
Public authorities or law enforcement where legally required.

We only share information necessary for the service being provided.

Where providers process information on our behalf, we require appropriate data protection arrangements.

10. Marketing Communications

We may occasionally send you information about Cae Du Campsite, including special offers, availability and campsite news.

We will only send marketing emails or messages where you have given consent or where we are otherwise permitted to do so under electronic marketing rules.

You can unsubscribe at any time using the link in our marketing emails or by contacting us directly.

Opting out of marketing will not affect important messages relating to your booking.

We do not sell customer details to other companies for marketing.

11. Cookies and Website Information

Our website may use cookies to help it function correctly and improve your browsing experience.

Cookies may be used to:

Support website and booking functionality.
Remember website preferences.
Keep the website secure.
Understand website usage and performance.

Essential cookies may be used where necessary for the website to operate.

Where consent is required for optional cookies, including certain analytics or marketing cookies, we will ask for your permission.

You can manage your cookie preferences through the website's available cookie controls or your browser settings.

12. How We Keep Your Information Safe

We take reasonable steps to protect your personal information against loss, misuse and unauthorised access.

These include:

Restricting customer information to authorised staff.
Using password-protected accounts and appropriate access controls.
Using trusted booking and payment providers.
Maintaining appropriate website and system security.
Keeping systems updated and addressing identified security issues.
Handling customer records carefully and disposing of them securely when no longer required.

Our booking and payment providers also have responsibilities for protecting information processed through their systems.

If a personal data breach occurs, we will investigate it and notify the Information Commissioner's Office (ICO) and affected customers where required by law.

13. How Long Do We Keep Your Information?

We only keep personal information for as long as necessary.

Booking records: Kept for as long as reasonably needed to manage customer records, enquiries and potential legal claims.
Financial records: Generally kept for at least six years to meet relevant company accounting and tax requirements.
Customer enquiries: Kept for a reasonable period to handle enquiries, complaints and disputes.
Marketing information: Kept while we have a lawful reason to use it, with marketing preferences and opt-outs respected.
Payment records: Some transaction information may be retained separately by Judopay and Worldpay in accordance with their legal obligations.

Once information is no longer required, we will securely delete or anonymise it.

14. Your Rights

Under UK data protection law, you have the right, where applicable, to:

Request a copy of the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your information.
Ask us to restrict how your information is used.
Object to certain uses of your information.
Request that certain information be transferred to you or another provider.
Withdraw consent where we rely on it.
Challenge certain solely automated decisions that significantly affect you.

These rights may be subject to legal exceptions, such as where we must retain financial records.

We will normally respond to valid requests within one month.

15. International Data Transfers

Some of our service providers may store or process information outside the UK.

Where this happens, we will ensure that appropriate legal safeguards are in place, where required, to protect your information.

These may include recognised UK data transfer arrangements or transfers to countries with approved data protection standards.

You can contact us for further information about the safeguards that apply.

16. Contact Us

If you have any questions about this Privacy Policy or how we use your personal information, please contact:

M Roberts & Sons Ltd T/A Cae Du Campsite
The Old Coal Yard
Pwllheli, Gwynedd
LL53 5YT

Telephone: 01766 890660
Website: www.caeducampsite.co.uk

Please mark any written enquiry Data Protection Enquiry.

If you're unhappy with how your personal information has been handled, you can also complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk
Telephone: 0303 123 1113

17. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in legislation, our services or the systems we use.

The latest version will always be available on our website.

Any significant changes to how we use personal information will be communicated where required by law.

Our Commitment

At Cae Du Campsite, we value the trust you place in us when making a booking. We are committed to keeping your information safe, using it responsibly and respecting your privacy.

Thank you for choosing Cae Du Campsite.